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This was later confirmed on the PlayStation Blog, where it was announced that the service, AllClear ID Plus powered by Debix, would be available to users in the United States free for 12 months, and would include Internet surveillance, complete identity repair in the event of theft and a $1 million identity theft insurance policy for each user. In the letter Sony announced that they would be providing Identity Theft insurance policies in the amount of US$1 million per user of the PlayStation Network and Qriocity services, despite no reports of credit card fraud being indicated. ĭuring the week, Sony sent a letter to the US House of Representatives, answering questions and concerns about the event. cardholders and additional information from 24.7 million SOE accounts may have been accessed. Over 12,000 credit card numbers, albeit in encrypted form, from non-U.S.
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On May 2 Sony issued a press release, according to which the Sony Online Entertainment (SOE) services had been taken offline for maintenance due to potentially related activities during the initial criminal hack.
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The company also confirmed that some PSN and Qriocity services would be available during the first week of May. On May 1 Sony announced a "Welcome Back" program for customers affected by the outage. Furthermore, Sony acknowledged the "compromise of personal information as a result of an illegal intrusion on our systems." However, the next day Sony stated that there was a "clear path to have PlayStation Network and Qriocity systems back online", with some services expected to be restored within a week. On April 25, Sony spokesman Patrick Seybold reiterated on the PlayStation Blog that fixing and enhancing the network was a "time intensive" process with no estimated time of completion. Sony expressed their regrets for the downtime and called the task of repairing the system "time-consuming" but would lead to a stronger network infrastructure and additional security. On April 20, Sony suspended all PlayStation Network and Qriocity services worldwide. This intrusion occurred between April 17 and April 19. The company later announced an "external intrusion" had affected the PlayStation Network and Qriocity services. The following day, Sony asked its customers for patience while the cause of outage was investigated and stated that it may take "a full day or two" to get the service fully functional again. Upon attempting to sign in via the PlayStation 3, users received a message indicating that the network was "undergoing maintenance". On April 20, 2011, Sony acknowledged that on the official PlayStation Blog that it was "aware certain functions of the PlayStation Network" were down.
A map of regional restoration and the network within the United States was shared as the service was coming back online. Regional restoration was announced by Kazuo Hirai in a video from Sony. At the time the firmware was released, the network was still offline. The firmware required users to change their account's password upon signing in. Sony stated on April 26 that it was attempting to get online services running "within a week." On May 14, Sony released PlayStation 3 firmware version 3.61 as a security patch. Government officials in various countries voiced concern over the theft and Sony's one-week delay before warning its users. It surpassed the 2007 TJX hack which affected 45 million customers. Īt the time of the outage, with a count of 77 million registered PlayStation Network accounts, it was one of the largest data security breaches in history.
On May 4, Sony confirmed that personally identifiable information from each of the 77 million accounts had been exposed. The attack occurred between April 17 and April 19, 2011, forcing Sony to turn off the PlayStation Network on April 20.
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The 2011 PlayStation Network outage (sometimes referred to as the PSN Hack) was the result of an " external intrusion" on Sony's PlayStation Network and Qriocity services, in which personal details from approximately 77 million accounts were compromised and prevented users of PlayStation 3 and PlayStation Portable consoles from accessing the service.